Shipping & Returns
Shipping Information
■Shipping ■
We will send your order by DHL. If you have ordered from a place where DHL cannot deliver or you will be charged a higher cost, we will contact you by email before sending your order. Your order will be delivered within 2-7 business days. All items are shipped from Kyoto.
Online tracking : DHL Tracking website
Arranging delivery time and delivery address modification : The same city is free of charge when requested online from DHL On Demand Delivery https://ondemand.dhl.com
Shipping Fee : 20USD
■Regarding Customs and Import Duty■
Local import duties may be charged and these charges must be paid by the recipient of the parcel. Custom duty varies by countries. Please contact the customs of your country for more information.
-About Import Tax-
Not all orders are subject to duties and import taxes.
Many countries and regions have a minimum order value, called a de minimis before duties and import taxes apply.
The Customs duty is calculated based on the following factors:
the product’s declared value and shipping costs
the product category as determined by the HS code (Harmonized Item Description and Coding System)
the country or region of origin
the destination country's tariff rates
applicable trade treaties
Duties and import tax based on the product's declared value might be affected by discounts , free items, surcharges, and shipping fee
Each package is managed differently depending on the officer of inspection at customs.
If you are unsure about your country's customs fee, please get in touch with your country's import office.
When a shipment needs to be split, please split your orders and let us know when the shipment is needed.
We can not take responsibility for import tax issues.
If there are any questions please submit your inquiry from the inquiry form.
Returns & Exchanges
■Return/Exchanges■
We do not accept any returns or exchanges unless the item you purchased is defective.
If you have received a defective item, please contact us at [overseas@pagong.jp] including the details and picture to show as proof of the defective item. If the return is accepted, we will contact DHL and have the item picked up from you. We will gladly refund or replace the item.
In the case that the size you have ordered does not fit, please contact us immediately, should we have your correct size in stock, we will make an exchange. Exchanges can be made within 14 days from when you first receive your items. Please be aware that any items requested after the 14 days has surpassed cannot be exchanged. Next, we will call DHL to contact you to pick up the item, please leave all tags intact.
Name : Kamedatomi Co.,Ltd.
Address : 17 Nishimizosakicho Saiin Ukyoku
Kyoto, Japan
Zip Code : 615-0046
TEL : +81753222391
Mail : overseas@pagong.jp